Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within a period of 14 days without stating any reasons.

The time period of 14 days begins with the day you, or a third party nominated by you who is not the carrier, take(s) possession of the latest goods.

To make use of your right of withdrawal you must notify us 

IML Australia
P.O. Box 4866
Toowoomba East QLD 4350

about your decision to withdraw from the contract by means of a clear statement posted by letter or via email. You may wish to use the cancellation form sample below for the purpose; this however is not mandatory.

To comply with the withdrawal period it is sufficient to send the communication concerning the exercise of the right of withdrawal before expiry of the cancellation period.

Consequences of withdrawal

If you cancel this contract, we are obliged to refund all payments we have received from you, including any charges for delivery (with the exception of the additional costs resulting from your having chosen a different kind of delivery than the best-price standard delivery offered by us) without delay and no later than fourteen days upon receiving your notice of cancellation of this contract. The same means of payment that you have used in the original transaction shall be used for reimbursement, unless we have explicitly agreed with you to do otherwise; under no circumstances will you have to pay fees for this reimbursement. We may withhold reimbursement until the goods have been returned to us, or until you have supplied evidence of having sent back the goods, depending on which of the two occurs first.

You are obliged to send or deliver the goods to us promptly and in any event no later than 14 days after having communicated to us your wish to cancel this contract. The deadline shall be deemed as observed if you ship the goods before the end of the 14-day period. We shall bear the costs for the return shipment.

You shall only be liable for any possible loss in value of the goods if it is the result of unnecessary treatment by you, other than what is required to ascertain the nature, properties and functioning of the goods.

Exclusion of right of withdrawal

The right of revocation shall not apply

1. to distance contracts for the delivery of audio or video recordings or software if the delivered data carriers have been unsealed by you.

Cancellation form sample

If you wish to cancel the contract, please fill in this form and send it back to

IML Australia
P.O. Box 4866
Toowoomba East QLD 4350

  • I / we (*) hereby cancel the contract which I / we have concluded for the purchase of the following goods (*) / the provision of the following services (*)
  • Ordered on (*) / Received on (*)
  • Customer’s name
  • Customer’s address
  • Customer’s signature (only for written notifications)
  • Date

(*) Please delete as applicable